Customer Service
Customer Service works closely with our customers to satisfy individual requirements and help airlines and vendors increase productivity. ATPCO offers both full- and self-service approaches to data collection, and we also provide accurate input, timely distribution, quality assurance through auditing, coding support, problem resolution, quality training, and outstanding customer service.
ATPCO has three fully operational Customer Service offices in Washington, London, and Singapore providing data input and support services to our customers. All staff are fluent in English (many are bi- or multi-lingual) and are experts on topics outside the normal realm of fares and rules. Our specific service offerings are focused on helping our customers successfully implement pricing changes into the marketplace accurately and quickly.
Input Services
The Customer Service input team offers accurate and timely service to customers who choose to use ATPCO’s skilled staff to enter their fare and fare-related data for distribution to all GDSs and CRSs.
Customer Support Services
We can answer your questions about the functions of the ATPCO applications support remote customer data entry. We can also assist with data distribution or data not pricing correctly in GDSs and CRSs.
Specialized Services
The revenue impact of inaccurate data is significant. To help you minimize lost revenue, Customer Service offers specialized audit services to ensure the accuracy of your data, regardless of who enters it. We can also assist with special projects that can be labor-intensive, such as mass updates and data analysis.
