The ATPCO Product Training Department is pleased to announce the 2012 training classes to be conducted in our classrooms in Washington, DC, USA; London, UK; Singapore; and São Paulo, Brazil. Please refer to the list below or download the 2012 training schedule.
In 2012, ATPCO will offer each organization six training seats per calendar year at a discounted rate of USD 550. This discount applies only to classes sponsored by ATPCO. Please review ATPCO's Training Class Rates and Cancellation Policy.
All classes are scheduled for 0900 to 1700 local time.
Date
Location
Status
Price
Optional Services and Baggage (includes Branded Fares)
Classes will be offered based on customer demand.
Please contact the Training Department at dtrain@atpco.net to inquire about dates for these classes.
New FareManager Rules
No classes currently scheduled.
* For the Coding Reservations Booking Designators course, customers may attend only the first two days of class if they are solely interested in learning how to instruct RBDs for ATPCO to code.
Space is limited. Please register for class using the Learning Management System. Upon successful registration, participants will be sent course information including a syllabus, agenda, and local hotel accommodations.
The courses described here can also be tailored to your unique training and development needs and delivered at the locations and times of your choice. This is a cost-effective and timely alternative for training a group of staff members. Please contact ATPCO’s Product Training Department to learn more about customized training classes.
This course is designed to introduce the new FareManager Rules system to customers who are experienced in using Native or FareManager Rules applications for data input or inquiry. Participants should successfully transition from using native or FareManager rules applications to performing similar daily workflow functions with the new FareManager Rules system. The course will focus on system navigation and its features and benefits to maximize efficiency of data input and data quality. This course is being offered at no charge.
Participants: Customers experienced using Native or FareManager Rules applications for data input or inquiry. Prerequisites: None
Service Fees—USD 1060
In support of ATPCO's Service Fees product, this course will facilitate participants in remotely entering fuel, insurance, and ticketing fee data. These new records will automate the data collection, distribution, and pricing of fuel and insurance fees (YQ/YR) and ticketing fees. After attending this course, participants will
Identify the purpose, benefits, assumption, data security, and subscriptions processing of the YQ/YR Service Fees and Ticketing Fees record.
Identify the difference between a surcharge in Category 12 and a YQ/YR Service Fee.
Access and update the Services records in FareManager.
Identify the values and fields on the various Services screens.
Identify the purpose of and how to view the Concurring Screen and Carrier Application table for YQ/YR.
Identify and apply the coding conventions that have been approved by the Service Fees Working Group.
Participants: Personnel responsible for implementing pricing decisions
Prerequisites: None
Optional Services and Baggage—USD 1060
ATPCO is enhancing the Optional Services product to include baggage restrictions that will automate the application of baggage allowances and charges on all itineraries, including those governed by the new IATA Resolution 302. ATPCO’s enhanced Optional Services product provides participants the ability to view, search, display and update services for:
Baggage rules, including allowances and charges
Ancillary service offerings, such as flight-related services like meals and unaccompanied minors
Ticket services for lounge access and insurance
Merchandise services
Automated Reissue and Refund overrides that allow a passenger to prepay for changing a non-changeable ticket.
The Optional Services and Baggage course also covers the Branded Fares product, part of the ATPCO Service Fees portfolio. Branded Fares allows carriers to organize their fares into commercially recognizable brands, identify the tier (rank) of each brand and identify the distinct service features associated with each.
Any organization wishing to take advantage of Optional Services to distribute ancillary services should attend this course.
Participants: Personnel responsible for implementing pricing decisions Prerequisites: None
Branded Fares—USD 330
The automated ATPCO Branded Fares product, part of the ATPCO Service Fees portfolio, allows carriers to organize their fares into commercially recognizable brands, identify the tier (rank) of each brand and identify the distinct service features associated with each. Participants in this course will be able to search, view, create, and modify Branded Fares (Record S8). The Branded Fares solution, when used in conjunction with Optional Services supports the ability to effectively communicate your service features and fare programs to your customers, ensure consistent results across all distribution and sales channels, and increase your yield and bookings.
The Branded Fares class will be included as part of the five-day Optional Services and Baggage course. Students may attend the Branded Fares class only (USD 330) on Day 5 (Friday) of the Optional Services and Baggage course provided the prerequisite (completion of the Optional Services class) has been met.
Participants: Personnel responsible for implementing pricing decisions Prerequisites: Optional Services
Analyzing Market Changes in GFS–USD 740
You may already know GFS as the tool to package and process new, revised, and canceled fares and fare-related information for distribution and government approval. But did you know it is also the source for monitoring the hundreds of thousands of fare and rule changes with tools that transform this data into information? Its advanced analysis features can improve the decision process necessary to achieve targeted results.
This class will teach participants how to leverage the FareManager GFS features, which are designed to facilitate quick comparisons of different carriers' fare products by component within and across markets and to analyze changes in text.
Focus topics will include competitive monitoring using customized market tables to analyze all fare, rule, and footnote activity. Participants will be given an overview on how to analyze markets using Fast Track, Fare Alignment, and MarketView’s comprehensive display of current market fares, which can include data from Web fares, and using the industry’s most comprehensive historical fare and rule data.
Participants: Decision support personnel Prerequisites: None
FareManager 100—USD 1060
Participants in FareManager 100 will acquire the skills to implement a basic pricing decision for international fares. Participants will learn how to use the FareManager GFS tool for basic monitoring and analysis of pricing initiatives and to distribute data to pricing systems. Additionally, participants will learn to use the Fares system to view fares, create new fares, and increase or reduce existing fares. They will also learn how to create a Fare Basis Code and determine the correct Fare Type. Viewing maps and restrictions using the FareManager Routings tool is introduced. Finally, participants will learn how to code footnotes to modify a fare's Travel and Sales Restrictions.
Participants: Personnel responsible for implementing pricing decisions and who are new users of ATPCO input systems Prerequisites: None
FareManager 101 (US/CA Domestic Focus)—USD 1060
Participants in FareManager 101 will acquire the skills to implement a basic pricing decision for US/CA domestic fares. Participants will learn how to use the FareManager GFS tool for basic monitoring and analysis of pricing initiatives and to distribute data to pricing systems. Additionally, participants will learn to use the Fares system to view fares, create new fares, and increase or reduce existing fares. Viewing maps and restrictions using the FareManager Routings tool is introduced. Finally, participants will learn how to code footnotes to modify a fare's Travel and Sales Restrictions.
Participants: Personnel responsible for implementing pricing decisions for US/CA markets Prerequisites: None
Additional classes will be published based upon customer demand. Please contact the Training Department at dtrain@atpco.net to inquire about dates for this class.
FareManager 200—USD 1060
Building on FareManager 100 or 101, participants in FareManager 200 will acquire the skills to implement more complex pricing decisions for fares. The foundations for how to code fare rules are introduced and fare classes expanded upon, including the rule record structures, the sequencing hierarchy, and universal fields. Participants are given an overview of the Rules system structure, including the four tabs, universal features, and Record 3 designs. Add-Ons and Constructed fares are introduced. Participants will upload fares and add-ons to a batch and download fares from ATPCO's database. The concepts of double-leveling and cancel/adding of fares are explained and practiced. Participants will learn how to create rule restrictions for Eligibility, Day/Time Application, Seasonality, and Rule Title and Application. Participants will learn how to leverage new functionality in the Rules system to create and revise rule provisions using the Copy, Date Change, and Query tools. Finally, participants will learn how to create, modify, edit, and update routing maps and restrictions using the FareManager Routings tool.
Participants: Personnel responsible for implementing pricing decisions Prerequisites: FareManager 100 or 101
FareManager 300—USD 1060
Building on the knowledge and skills acquired in FareManager 100/101 and 200, this course will teach participants how to use FareManager to create rules categories for Flight Applications, Advance Reservations and Ticketing, Stopovers, Transfers, Surcharges, Penalties, Ticket Endorsements, Discounts, and Minimum/Maximum Stay Requirements. Additionally, participants will learn how to view, analyze, and update General Rules Record 0 provisions and apply advanced stringing logic concepts.
Participants: Personnel responsible for implementing pricing decisions Prerequisites: FareManager 100 or 101and 200.
Completion of this course satisfies the pre-requisite to attend the specialized course Automate Your Voluntary Changes and Refunds and FareManager 400.
FareManager 400—USD 1060
Building on the knowledge and skills acquired in FareManager 100/101, 200, and 300, this course will teach participants how to code the rules categories for Combinations, Accompanied Travel, Sales Restrictions, and Security for Private data, Blackout Dates, Miscellaneous Provisions, and Higher Intermediate Points. Additionally, participants will learn how to use category templates, the Rules Query tool, and Database Summary to identify, create, and update fare conditions, including the removal of obsolete rules restrictions. Finally, participants will learn about G30 Data Distribution, G33 Partner Security, problem resolution, and troubleshooting tips.
Participants: Personnel responsible for implementing pricing decisions Prerequisites: FareManager 100 or 101, 200, and 300
Coding Reservation Booking Designators—USD 740* or 1060
IATA has endorsed ATPCO as the single source provider of RBD data in the airline industry. This course will give participants the skills necessary to distribute their Reservation Booking Designators (RBDs) using ATPCO's FareManager Rules product. After the first two days of class, participants will be able to perform the following in order to view RBDs online and instruct ATPCO to code RBDs:
Identify booking code exceptions
Determine default booking codes
Determine processing methods for nonconcurring carriers
Identify the preferred method of instructing RBDs
View RBDs online in the Government Filing System
Use the RBD search tool
During the second part of the week, days 3-5, customers who wish to perform RBD changes remotely will learn to code using the Automated Rules product.
* Customers may attend only the first two days of class if they are solely interested in learning how to instruct RBDs for ATPCO to code.
Participants: Personnel responsible for implementing pricing decisions; revenue management Prerequisites: FareManager 100 or 101
Creating Negotiated Fares–USD 1060
This class will teach participants how to code Negotiated Fares contracts. Participants will learn how to read and interpret ATPCO input screens in order to audit and monitor for accuracy. The course will focus on teaching Categories 25 and 35, including how to input ZED (zonal employee discount) fares. We anticipate that participants will be able to return to their offices and code their own Negotiated Fares contracts.
Participants: Personnel responsible for implementing Negotiated Contracts and Fare By Rule pricing decisions Prerequisites: FareManager 100 or 101 and 200 courses
Automate Your Voluntary Changes and Refunds–USD 1060
Considering that up to 15% of all tickets are reissued worldwide, it is critical to make the reissues and refunds process as efficient as possible. Learn how automating your reissues and refunds will help you cut processing time from more than 40 minutes to 2 minutes and save up to 40 euros per transaction. More than 55% of the world’s commercial traffic is taking advantage of Automated Reissues and Refunds. Shouldn’t you? This course is designed to teach participants how to create and maintain voluntary changes and refunds using ATPCO’s FareManager Rules product, as well as how to code Category 31 (Voluntary Changes) and Category 33 (Voluntary Refunds).
Participants: Personnel responsible for implementing pricing decisions Prerequisites: FareManager 100 or 101, 200, and 300 courses
