Customer Support
ATPCO is committed to helping our customers get the most from our products and services. We offer Technical Assistance to help you connect to our systems and applications. Our Customer Service department can input your instructions or help you as you code your own data to be sure your fares are distributed and priced correctly. We offer extensive, customizable training on all our systems, and our Product Strategy and Development team works with the industry for future development. Finally, our Regional Directors work with new and existing customers interested in learning how our products can meet their needs. We invite you to contact us with your questions and ideas.
Need to reset your ATPCO user ID or password? E-mail us.
Product Support
ATPCO's product portfolio spans the fare data needs of the airline industry for airlines, computer reservation systems (CRS), global distribution systems (GDS), and travel-related companies. We provide many online systems and data subscription services so that our customers can go to a single place to code fares and rules, file with governments, and complete revenue accounting and management tasks from remote locations.
Our Washington, London, and Singapore offices are staffed with online input system personnel.
| Hours of Operation | Time Zone | |
| Washington | ||
| Monday–Thursday: | 0600–2200 | UTC−5 Washington, DC, time is UTC−5, except between March and November when it is UTC−4 |
| Friday: | 0600–2400 | |
| Saturday: | 0000–1800 | |
| Sunday: | 0000–2000 | |
| London | ||
| Monday–Friday: | 0700–1800 | UTC London time is equal to UTC, except between March and October when it is UTC+1 |
| Saturday and Sunday: | 0700–1400 | |
| Singapore | ||
| Monday–Friday: | 0800–1800 | UTC+8 |
| Saturday and Sunday: | No local support; please contact Washington or London offices | |
Note: There is no Customer Service support from any office from 1800 on Saturday to 0200 on Sunday (US Eastern Time), coinciding with ATPCO’s normal scheduled system outage.
System Support
In addition to training, coding, and other product support, ATPCO offers technical support for systems and network connectivity. Our Technical Assistance Help Desk in Washington, DC, is staffed 24 hours a day, 7 days a week.
