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Class Schedule

Updated 04 May 2017
 

The ATPCO Product Training Department is pleased to announce the 2017 training classes to be conducted in our classrooms in Washington, DC, USA; London, UK; and Singapore. Please refer to the list below or download the 2017 training schedule.

For 2017, Instructor-led training course fees are assessed at USD 1250 for ATPCO-sponsored courses. E-learning and blended learning course fees vary by course, as listed below.

Our Savings Pass program also allows organizations to purchase training seats in advance at a discounted price. Visit the Rates and Cancellation page for more information on Savings Passes.

Please review ATPCO's Training Class Rates and Cancellation Policy. ATPCO reserves the right to cancel a scheduled training course with at least 3 weeks’ notice.

Click on the course name or show/hide course description icon for a description and prerequisites for that course . Visit the Learning Management System to enroll or check space availability for any class.

All classes are instructor-led in a classroom setting unless noted otherwise. Instructor-led classes are scheduled for 0900 to 1700 local time.

Date Location Price
Getting Ready for FareManager – E-learning Format show/hide course description Free
ATPCO’s very first course for new learners offered entirely online, Getting Ready for FareManager is designed to prepare you for FareManager 100 by introducing concepts and terms that you will need to know when using ATPCO’s FareManager applications.
Click here to learn how to access the course.
FareManager 100 show/hide course description
13-17 FEB 2017 London USD 1250
20-24 MAR 2017 Washington USD 1250
05-09 JUN 2017 London USD 1250
17-21 JUL 2017 Washington USD 1250
14-18 AUG 2017 Singapore USD 1250
25-29 SEP 2017 London USD 1250
FareManager 100 – E-learning Format show/hide course description USD 650

This version of the FareManager 100 course is offered as an interactive self-paced e-learning course including guided simulations and hands-on activities using our online training system.  We recommend that you set aside 40-60 hours to complete the course and related activities and exam. You will be able to enroll in this course after successful completion of Getting Ready for FareManager exam.

The course can be accessed through the Learning Management System by searching for EFM0100.

FareManager 200 show/hide course description
20-24 FEB 2017 London USD 1250
27-31 MAR 2017 Washington USD 1250
12-16 JUN 2017 London USD 1250
24-28 JUL 2017 Washington USD 1250
21-25 AUG 2017 Singapore USD 1250
02-06 OCT 2017 London USD 1250
FareManager 200 – E-learning Format show/hide course description USD 650

This version of the FareManager 200 course is offered as an interactive, self-paced e-learning course including guided simulations and hands-on activities using our online training system. We recommend that you set aside 40-60 hours to complete the course and related activities and exam.. You will be able to enroll in this course after successful completion of FareManager 100.

The course can be accessed through the Learning Management System by searching for EFM0200.

FareManager 300 show/hide course description
13-17 MAR 2017 London USD 1250
08-12 MAY 2017 Washington USD 1250
17-21 JUL 2017 London USD 1250
21-25 AUG 2017 Washington USD 1250
23-27 OCT 2017 London USD 1250
FareManager 300 – E-learning Format show/hide course description USD 950

This version of the FareManager 300 course is offered as an interactive, self-paced e-learning course including guided simulations and hands-on activities using our online training system. We recommend that you set aside 40-60 hours to complete the course and related activities and exam.. You will be able to enroll in this course after successful completion of FareManager 200.

This course can be accessed through the Learning Management System by searching for EFM0300.

FareManager 400 show/hide course description
27-30 MAR 2017 London USD 1250
06-09 NOV 2017 London USD 1250
FareManager 400 – E-learning Format show/hide course description USD 950

This version of the FareManager 400 course is offered as an interactive, self-paced e-learning course including guided simulations and hands-on activities using our online training system. We recommend that you set aside 40-60 hours to complete the course and related activities and exam. You will be able to enroll in this course after successful completion of FareManager 300.

This course can be accessed through the Learning Management System by searching for EFM0400.

Optional Services and Baggage (includes Branded Fares) show/hide course description
27 FEB-03 MAR 2017 Washington USD 1250
15-19 MAY 2017 London USD 1250
23-27 OCT 2017 Washington USD 1250
13-17 NOV 2017 Singapore USD 1250
20-24 NOV 2017 London USD 1250
Carrier-Imposed (YQ/YR) Fees and Ticketing Fees show/hide course description
06-08 MAR 2017 Washington USD 1250
03-05 JUL 2017 London USD 1250
30 OCT-01 NOV 2017 Washington USD 1250
27-29 NOV 2017 London USD 1250
Analyzing Market Changes in GFS (includes Market View) – Blended Learning show/hide course description USD 450
This blended course is offered as a combination of webinar and self-paced e-learning modules. Session dates are listed in the Learning Management System.  You may also contact ATPCO’s training department for more information.
Coding Reservation Booking Designators show/hide course description
19-21 JUN 2017 London USD 1250
Coding Reservation Booking Designators – E-learning Format show/hide course description USD 650

This version of the Coding Reservation Booking Designators course is offered as an interactive self-paced e-learning course including guided simulations and hands-on activities using our online training system.  You will be able to enroll in this course after successful completion of FareManager 200.

The course can be accessed through the Learning Management System by searching for ERBD100.

Creating Negotiated Fares/Fare By Rule show/hide course description
27 FEB-03 MAR 2017 London USD 1250
03-07 APR 2017 Washington USD 1250
10-14 JUL 2017 London USD 1250
14-18 AUG 2017 Washington USD 1250
09-13 OCT 2017 London USD 1250
06-10 NOV 2017 Singapore USD 1250
Automate Your Voluntary Changes and Refunds (Categories 31 and 33) show/hide course description
20-24 MAR 2017 London USD 1250
8-12 MAY 2017 Washington USD 1250
24-28 JUL 2017 London USD 1250
28 AUG-01 SEP 2017 Washington USD 1250
30 OCT-03 NOV 2017 London USD 1250

Space is limited. Please register for class using the Learning Management System. Upon successful registration, participants will be sent course information including a syllabus, agenda, and local hotel accommodations.

The courses described here can also be tailored to your unique training and development needs and delivered at the locations and times of your choice. This is a cost-effective and timely alternative for training a group of staff members. Please contact ATPCO’s Product Training Department to learn more about customized training classes.

Please note that some Fare Management tools demonstrated in classes and e-learning lessons may require additional contracts or fees.  Contact your Regional Director for more information.

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Service Fees (instructor-led)

In support of ATPCO's Service Fees product, this course will facilitate participants in remotely entering Carrier-Imposed (YQ/YR) Fees and Ticketing Fees data. These new records will automate the data collection, distribution, and pricing of fuel, carrier-imposed miscellaneous, and ticketing fees. After attending this course, participants will

  • Identify the purpose, benefits, assumption, data security, and subscriptions processing of the Carrier-Imposed (YQ/YR) Fees and Ticketing Fees records
  • Identify the difference between a surcharge in Category 12 and a service fee
  • Access and update the Services records in FareManager
  • Identify the values and fields on the various Services screens
  • Identify the purpose of and how to view the Concurring Screen and Carrier Application table for Carrier-Imposed (YQ/YR) Fees
  • Identify and apply the coding conventions that have been approved by the Service Fees Working Group

Participants: Personnel responsible for implementing pricing decisions
Prerequisites:
None

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Optional Services and Baggage (instructor-led)

ATPCO is enhancing the Optional Services product to include baggage restrictions that will automate the application of baggage allowances and charges on all itineraries, including those governed by the new IATA Resolution 302. ATPCO’s enhanced Optional Services product provides participants the ability to view, search, display and update services for:

  • Baggage rules, including allowances and charges
  • Ancillary service offerings, such as flight-related services like meals and unaccompanied minors
  • Ticket services for lounge access and insurance
  • Merchandise services
  • Automated Reissue and Refund overrides that allow a passenger to prepay for changing a non-changeable ticket.

The Optional Services and Baggage course also covers the Branded Fares product, part of the ATPCO Service Fees portfolio. Branded Fares allows carriers to organize their fares into commercially recognizable brands, identify the tier (rank) of each brand and identify the distinct service features associated with each.

Any organization wishing to take advantage of Optional Services to distribute ancillary services should attend this course.

Participants: Personnel responsible for implementing pricing decisions
Prerequisites: None

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Analyzing Market Changes in GFS (including Market View) (blended learning format)

A Blended Learning Solution

A live instructor will introduce the course with a brief a virtual classroom session using webinar technology (WebEx).  Students will then have a specified time period, typically 3-4 weeks, to complete the lessons using interactive, self-paced e-learning.  This class will teach participants how to leverage the FareManager GFS feature, which are designed to facilitate quick comparisons of different carriers’ fare products by component within and across markets and to analyze changes in text.

Focus topics will include competitive monitoring using customized market tables to analyze all fare, rule, and footnote activity. Participants will be given an overview on the features of analyzing markets using Market View's comprehensive display of current market fares, which can include data from Web fares and the industry's most comprehensive historical fare and rule data.

Participants: Decision support personnel
Prerequisites: None

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Getting Ready for FareManager (E-learning)

Free Online Self-Study

ATPCO’s very first course for new learners offered entirely online, Getting Ready for FareManager is designed to prepare you for FareManager 100 by introducing concepts and terms that you will need to know when using ATPCO’s FareManager applications.

This introductory course consists of eight modules and one exam and offers an overview of the following:

  • Introduction to ATPCO
  • ATPCO Life Cycles
  • ATPCO Data Structure
  • Navigating and Accessing FareManager
  • Introduction to Fares and Rules

You will gain an understanding of IATA’s geography, the importance of tariffs and the role they play in ATPCO’s data structure, the key elements that make up a fare record, and the relationship between Fares and Rules.

Participants: Personnel responsible for implementing pricing decisions and who are new users of ATPCO input systems
Prerequisites: None

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FareManager 100 (E-learning format)

Participants in FareManager 100 will acquire the skills to implement a basic pricing decision for US/CA and international fares, including learning how to:

  • View and monitor fares and fare conditions using Fares, GFS, Market View, and Total Price Comparison.
  • Create fares by validating and determining appropriate fare classes, footnotes, and routings.
  • Amend, restore, cancel, and match fares using Query and other Fares tools.
  • Create and amend fare classes by determining appropriate fare type, OW/RT tag, locations, and rule.
  • Distribute fares, footnotes, and rules changes and resolve common release errors.
  • Perform database maintenance by canceling fare classes, canceling fares with expired footnotes and discontinuing unnecessary footnotes.
  • Identify and resolve common errors and warnings in Fares.

ATPCO’s FareManager 100 e-learning course can be accessed for on-demand learning. You can complete the full course of 41 lessons (approximately 60 hours) or select only those topics that you need to review. Upon successful completion of this e-learning course and exam, participants may continue to FareManager 200.

Technical Requirements for the online modules are:

  • Flash Player 10 or later
  • MP4 player (Windows Media Player or equivalent)
  • Internet Explorer 10 or higher

Participants: Personnel responsible for implementing pricing decisions and who are new users of ATPCO input systems
Prerequisites: Getting Ready for FareManager

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FareManager 100 (instructor-led)

Participants in FareManager 100 will acquire the skills to implement a basic pricing decision for international fares. Participants will learn how to use the FareManager GFS tool for basic monitoring and analysis of pricing initiatives and to distribute data to pricing systems. Additionally, participants will learn to use the Fares system to view fares, create new fares, and increase or reduce existing fares. They will also learn how to create a Fare Basis Code and determine the correct Fare Type. Viewing maps and restrictions using the FareManager Routings tool is introduced. Finally, participants will learn how to code footnotes to modify a fare's Travel and Sales Restrictions.

This course contains a final exam. In order for this course to qualify as a prerequisite for future courses, you must complete the exam within the allotted time frame with a score of 85% or better.

Participants: Personnel responsible for implementing pricing decisions and who are new users of ATPCO input systems
Prerequisites: Getting Ready for FareManager

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FareManager 200 (instructor-led)

FareManager 200 builds on FareManager 100 to teach participants how to implement more complex pricing decisions for fares using add-ons, routings, and fare rules. Participants in FareManager 200 will learn how to create add-ons and define combinability of fares; and create, modify, and discontinue Source and Partial routings. Participants will also learn how to use fare rules to restrict eligibility; day or time; seasonality; and application. Finally participants will learn how to upload fares from an Excel spreadsheet into the Fare application and download fares and filing data.

This course contains a final exam. In order for this course to qualify as a prerequisite for future courses, you must complete the exam within the allotted time frame with a score of 85% or better.

Participants: Personnel responsible for implementing pricing decisions
Prerequisites: FareManager 100 (instructor-led or e-learning)

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FareManager 200 (E-learning format)

FareManager 200 builds on FareManager 100 to teach participants how to implement more complex pricing decisions for fares using add-ons, routings, and fare rules. Participants in FareManager 200 will learn how to create add-ons and define combinability of fares; and create, modify, and discontinue Source and Partial routings. Participants will also learn how to use fare rules to restrict eligibility; day or time; seasonality; and application. Finally participants will learn how to upload fares from an Excel spreadsheet into the Fare application and download fares and filing data.

This course contains a final exam. In order for this course to qualify as a prerequisite for future courses, you must complete the exam within the allotted time frame with a score of 85% or better.

Technical Requirements for the online modules are:

  • Flash Player 10 or later
  • MP4 player (Windows Media Player or equivalent)
  • Internet Explorer 10 or higher

Participants: Personnel responsible for implementing pricing decisions
Prerequisites: FareManager 100 (instructor-led or e-learning)

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FareManager 300 (instructor-led)

Building on the knowledge and skills acquired in FareManager 100 and 200, this course will teach participants to use FareManager to create rules categories for Flight Applications (Category 4), Advance Reservations and Ticketing (Category 5), Surcharges (Category 12), Penalties (Category 16), Ticket Endorsements (Category 18), Discounts (Categories 19-22), and Minimum/Maximum Stay Requirements (Categories 6 and 7). Additionally, Participants will learn how to use General Rules, apply advanced stringing logic concepts, and control the distribution of private data.

This course contains a final exam. For this course to qualify as a prerequisite for future courses, you must complete the exam within the allotted time with a score of 85% or better.

Participants: Personnel responsible for implementing pricing decisions
Prerequisites: FareManager 100 and 200.

Completion of this course satisfies the prerequisite to attend Automate your Voluntary Changes and Refunds and FareManager 400

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FareManager 300 (E-learning format)

Building on the knowledge and skills acquired in FareManager 100 and 200, FareManager 300 focuses on restricting fares using various Rules categories, including Blackouts (Category 11), Sales Restrictions (Category 15), Flight Application (Category 4), Discounts (Categories 19-22), and more. In this course, you will also learn how to use General Rules and control the distribution of private data.

This course contains a final exam. For this course to qualify as a prerequisite for future courses, you must complete the exam within the allotted time with a score of 85% or better.

This version of the FareManager 300 course is offered as an interactive, self-paced e-learning course including guided simulations and hands-on activities using our online training system. We recommend that you set aside 40-60 hours to complete the course and related activities and exam.

Technical Requirements for the online modules are:

  • Flash Player 10 or later
  • MP4 player (Windows Media Player or equivalent)
  • Internet Explorer 10 or higher

Participants: Personnel responsible for implementing pricing decisions
Prerequisites: FareManager 100 and 200 (instructor-led or e-learning)

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FareManager 400 (instructor-led)

Building on the knowledge and skills acquired in FareManager 100, 200, and 300, this course will teach participants how to code the rules categories for Stopovers, Transfers, Combinations, and Miscellaneous Provisions. Participants will also learn how to use Rules Query, Rules templates, and Database Summary to identify, create, and update fare conditions, including the removal of obsolete Rules restrictions.

Participants: Personnel responsible for implementing pricing decisions
Prerequisites: FareManager 100, 200, and 300

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FareManager 400 (e-learning format)

This version of the FareManager 400 course is offered as an interactive, self-paced e-learning course including guided simulations and hands-on activities using our online training system. We recommend that you set aside 40-60 hours to complete the course and related activities and exam. You will be able to enroll in this course after successful completion of FareManager 300.

Building on the knowledge and skills acquired in FareManager 100, 200, and 300, this course will teach participants how to code the rules categories for Stopovers, Transfers, and Miscellaneous Provisions. Participants will also learn how to use Rules Query, Rules templates, and Database Summary to identify, create, and update fare conditions, including the removal of obsolete rules restrictions.

Technical Requirements for the online modules are:

  • Flash Player 10 or later
  • MP4 player (Windows Media Player or equivalent)
  • Internet Explorer 10 or higher

Participants: Personnel responsible for implementing pricing decisions
Prerequisites: FareManager 100, 200, and 300

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Coding Reservation Booking Designators (instructor-led)

IATA has endorsed ATPCO as the single source provider of RBD data in the airline industry. This course will give participants the skills necessary to distribute their Reservation Booking Designators (RBDs) using ATPCO's FareManager Rules product. Participants will learn to perform the following tasks in the online FareManager Rules product:

  1. Identify booking code exceptions
  2. Determine default booking codes
  3. Determine processing methods for nonconcurring carriers
  4. Identify the preferred method of instructing RBDs
  5. View RBDs online in the Government Filing System
  6. Use the RBD search tool
  7. Make updates to RBD Chart 1 and Chart 2, including new data and maintenance of existing data

Participants: Personnel responsible for implementing pricing decisions; revenue management
Prerequisites: FareManager 100 and FareManager 200

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Coding Reservation Booking Designators (E-learning format)

IATA has endorsed ATPCO as the single source provider of RBD data in the airline industry. This course will give participants the skills necessary to distribute their Reservation Booking Designators (RBDs) using ATPCO's FareManager Rules product. Participants will learn to perform the following tasks in the online FareManager Rules product:

  1. Identify booking code exceptions
  2. Determine default booking codes
  3. Determine processing methods for nonconcurring carriers
  4. Identify the preferred method of instructing RBDs
  5. View RBDs online in the Government Filing System
  6. Use the RBD search tool
  7. Make updates to RBD Chart 1 and Chart 2, including new data and maintenance of existing data

ATPCO’s Coding Reservation Booking Designators e-learning course can be accessed for on-demand learning at any time. You can complete the full course (approximately 30 hours) or select only those topics that you need to review.

Technical Requirements for the online modules are:

  • Flash Player 10 or later
  • MP4 player (Windows Media Player or equivalent)
  • Internet Explorer 8, 9 or 10

Participants: Personnel responsible for implementing pricing decisions; revenue management
Prerequisites: FareManager 100 and FareManager 200

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Creating Negotiated Fares (instructor-led)

This class will teach participants how to code Negotiated Fares contracts. Participants will learn how to read and interpret ATPCO input screens in order to audit and monitor for accuracy. The course will focus on teaching Categories 25 and 35, including how to input ZED (zonal employee discount) fares. We anticipate that participants will be able to return to their offices and code their own Negotiated Fares contracts.

Participants: Personnel responsible for implementing Negotiated Contracts and Fare By Rule pricing decisions
Prerequisites: FareManager 100 and 200 courses

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Automate Your Voluntary Changes and Refunds (instructor-led)

Considering that up to 15% of all tickets are reissued worldwide, it is critical to make the reissues and refunds process as efficient as possible. Learn how automating your reissues and refunds will help you cut processing time from more than 40 minutes to 2 minutes and save up to 40 euros per transaction. More than 55% of the world’s commercial traffic is taking advantage of Automated Reissues and Refunds. Shouldn’t you? This course is designed to teach participants how to create and maintain voluntary changes and refunds using ATPCO’s FareManager Rules product, as well as how to code Category 31 (Voluntary Changes) and Category 33 (Voluntary Refunds).

Participants: Personnel responsible for implementing pricing decisions
Prerequisites: FareManager 100, 200, and 300 courses