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Customer Spotlight: Webby Nominee Hipmunk improves the flight shopping experience with Routehappy Rich Content

30 April 2019
hipmunk-blog

Informal poll…do you enjoy any of the following?

  • Waiting on hold to speak to an airline’s customer service agent to figure out if you can cancel or change your ticket?
  • Having no idea what the aircraft, cabin, or seats look like?  
  • Boarding the plane and finding your seat just to realize that there is no Wi-Fi, power, or entertainment available?


I’m guessing you didn’t choose any of these. Over 65% of travelers agree—they’re just as frustrated by the lack of transparency when buying tickets [ACI Worldwide]. 

We all want insight into what we are buying, and that’s becoming even more important to today’s flight shoppers. Purchasing airfare based on price alone will soon be obsolete—from the airport, to the onboard experience, to understanding a ticket’s benefits and restrictions, we all want to know what to expect on our journey. 

So, how does a travel search engine keep up in an evolving industry?
You give power to the people—or in this case, rich content to flight shoppers. ATPCO’s product line Routehappy Rich Content improves the customer experience, empowering flight shoppers to make more informed decisions when purchasing airfares. 

Routehappy Rich Content consists of

  • Amenities – the highly desired flight-based features, like legroom and Wi-Fi
  • Universal Ticket Attributes (UTAs) – the geek-speak for the important fare benefits and restrictions of a ticket, like "can I cancel my ticket” and “for how much?" 
  • Universal Product Attributes (UPAs) – images highlighting what’s onboard the aircraft, like pictures of the seat and what food or beverages are available


In 2018, Hipmunk implemented Routehappy Rich Content into their booking platform. The integration of Amenities, UTAs, and UPAs offers a powerhouse punch of information. With a tagline of don’t let planning drive you nuts, Hipmunk’s booking flow lets flight shoppers easily understand what they will get on their upcoming flight.

At the start of the flight search, Hipmunk enables savvy searchers to see key amenities at-a-glance. As anyone traveling for business or leisure knows, the power outlet, Wi-Fi, and of course, entertainment options are extremely important! 

Five top amenities are displayed next to each flight option, where you can quickly scan and make a decision on what’s most important to you (Wi-Fi, entertainment, power, food, and legroom). 
 

atpco customer spotlight hipmunkHipmunk provides an Amenities filter, powered by Routehappy Rich Content.


After you’ve selected your flights, Hipmunk provides a summary of the rich content: Amenities, the UTAs, and the UPA images. 

The UPA images are worth a thousand words, enabling flight shoppers to see what the aircraft cabin, seats, and even what food or beverages will be served. 
 

atpco customer spotlight hipmunk

atpco customer spotlight hipmunk


Given Hipmunk's focus on the flight shopper, we weren't surprised to learn that Hipmunk was an official Webby Award Honoree (this is their fourth nomination since 2013). With a judging body of over two thousand industry experts and technology innovators, the annual Webby Awards denote digital excellence. Kudos, Hipmunk! We are so glad to have you in the Routehappy by ATPCO family!

Contact us to learn more about Routehappy Rich Content and what it can do for your organization. Let's Connect >
 

atpco customer spotlight hipmunk

Images inside the aircraft, known as Universal Product Attributes (UPAs), help a shopper buy with confidence. 
 

By Lisa Kos

Director, Sales Channel Retailing

Lisa has 15+ years of experience spanning technology and design projects. She’s no stranger to travel tech and is currently working with sales channels on their Routehappy Rich Content strategy and integrations. Lisa is a travel enthusiast and has visited more than 50 countries.