Thought-provoking questions. Deep-dive roundtable discussions. Leaders from across the industry.
Join this unique, free event as we work together to get the world flying again.
28 September, 0900 EDT
Open to all
29 September - 1 October
The event begins with the open-to-all Spotlight sessions on 28 September, where 7 speakers will each take 7 minutes to present ideas for tactical and recovery strategies. Then over the next few days, we’ll collaborate on real solutions during deep roundtable discussions.
Open-to-all Spotlight sessions where 7 speakers will each take 7 minutes to present ideas for tactical and recovery strategies.
The new rules of flight shopping (hint: we are well beyond fare).
Flight shopping never stops changing. How is the industry adapting and evolving to survive and eventually thrive again?
Controlled Chaos: New consumer requirements.
Retailing strategies are rebuilding on entirely new datasets. Let’s take a look at what unstructured and structured data is telling us.
Kickstarting trust: Putting new ideas to work.
To evolve your offerings, you must be able to adapt, stay flexible, and scale quickly. How is this happening across airlines and channels?
Difficult conversations in a new market.
Across the industry we’re facing new challenges and opportunities. What are the tough conversations airline executives are having right now?
A vision for attribute-based shopping.
How is attribute-based shopping and comparison shopping meeting customer needs? Airline case studies have some answers.
Getting from Now to Next: The new content that we’ll need.
Thinking big and thinking for the future; How attribute-based shopping will require new content types.
How agile innovation is shaping the new reality.
How companies are quickly pivoting to limit losses and push toward a more resilient, sustainable, and customer-centric future.
Difficult conversations in a new market (executive session)
New market conditions require tough conversations – both within your executive team and with your partners.
Jonathan Savitch, Megan Beardsley, & Chris Phillips
How agile innovation is shaping the new reality
From start-up to sales channel to airline, agility is shaping the new reality of flight shopping. In this session, industry leaders and innovators will describe how their organization had to pivot during these unusual times and share practical advice on how agility can be an asset.
Anne Kolodziej & Beth Taylor
It’s a new world: A region-by-region view
These region-by-region sessions take on the unique challenges and opportunities for markets around the globe. We’ll discuss what is still working and what has to go in order to not only survive but thrive in this new world of flight shopping.
Sam Lau & Rachael Poh
1000-1100 SGT (29 September 2200 EDT)
EUROPE, MIDDLE EAST, AFRICA
Chris Phillips & Marcos Alsina de Freitas
1000-1100 BST (0500 EDT)
Doug Sharpe & Mike Schlesinger
Confusion & chaos: Understanding new consumer sentiment
Interpreting consumer sentiment can create new opportunities. Looking at the latest findings of the consumer research, we will discuss how consumer expectations, behavior, and sentiment have changed and what it will take to reach each traveler in this chaotic state.
Seth Anagnostis & Carrie DeMoss
New flight shopping content: Getting from Now to Next (open industry brainstorm)
Discovering the content that's the most relevant for developing retailing strategies.
Lisa Kos & Judy Yu
Alex Snape & Destin Sisemore
Zach Wynne & Evaline Gamage
Ellen Runyon & Tyler Ritchey
Open to all. Our event sessions will focus on near-term flight shopping solutions — from revenue management to retailing and distribution. Leaders from all areas of the industry will share their knowledge and stimulate discussion on the future, for every region in the market. From our table to yours, gather actionable insights to apply to your own organizational success.
Learn how to create and price your offers faster with fewer resources. Absorb real-world flight shopping knowledge from channels to better meet your passenger needs in this new reality.
Systems and sales channels
Find out what keeps airlines up at night, and find ways to be part of the solution with fresh, strategic flight shopping initiatives. Learn from industry leaders and boost your recovery strategy.
Region by region
You’ll discover both industry-wide insights and actionable applications for each region, since recovery will be unique in every market.
Featured speakers and points-of-view
Check out the growing list of featured perspectives who will be driving conversation at the open industry summit. They'll share their insights throughout the week, through the spotlight session and by helping to facilitate our roundtable discussions. We welcome and encourage everyone to share their voice—if you have something to say, we want to hear it!
Chief Commercial Officer, KAYAK
Managing Partner, CTW Consulting
Distribution Director Merchandising, KLM
Chief Commercial Officer, Plusgrade
Head of Technical Purchase Point Management – Business Travel, Lufthansa Group
Vice President, Product, ARC
Senior Manager Strategy & Channel Relations, Southwest Airlines
Head of Open Innovation Programs, Amadeus
Director of Product Management, Expedia
Senior Associate, Startup Services, MetaProp.vc
Digital Transformation Manager, LATAM
Manager, Commercial Development, Qantas
Product Manager, Hopper
Vice President, South African Airways
Senior Reporter, PhocusWire
Divisional Vice President Market Operations Worldwide, Emirates
Associate Partner, McKinsey
Senior Product Director, Skyscanner
Managing Director, Investments, JetBlue Technology Ventures
Global Marketing Lead, Transportation, Airbnb
GDS Strategy and Negotiation Manager, Avianca
Senior Manager Pricing and Merchandising, Singapore Air
VP, CTO of the Flight Business Unit, Trip.com
Register today for your chance to network, discover, and share new customer needs. Together, we can get the world flying again with confidence.