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How can I reset my password?

Steps for restoring your access

To request a temporary password

If you have forgotten your ATPCO system password or have been locked out of the system, there are a few ways to have your password reset.

To reset your password

Once you have received your temporary password, follow the steps below to select a new password.

Step 1. Go to and click Change.

Step 2. Enter your user ID in the User ID field.

Step 3. If you are changing your current or expired password, enter it in the Password field. If you are creating a new password after being locked out, enter the temporary password that was e-mailed to you.

Step 4. Enter a new password that is 7 to 8 characters long and contains one number and one letter.

Step 5. Click Submit.

Step 6. You should receive a message that your password was successfully changed.

Schedule of password revocation

If an ATPCO user ID is never used, it will be revoked after 30 days. After 120 days the user ID is deleted automatically.

If a user ID has been used at least once, but is inactive for 90 days, it will be revoked. After 180 days of inactivity, it is deleted automatically.

How to get an ATPCO User ID and Password

To access the ATPCO Customer Center and ATPCO applications, you must be a current ATPCO customer in good standing. Your company authorizer can request an ATPCO user ID for you via ATPCO Support.