Automate Your Voluntary Changes and Refunds (Categories 31 and 33)


Considering that up to 15% of all tickets are reissued worldwide, it is critical to make the reissues and refunds process as efficient as possible. Learn how automating your reissues and refunds will help you cut processing time from more than 40 minutes to 2 minutes and save up to 40 euros per transaction. More than 55% of the world’s commercial traffic is taking advantage of Automated Reissues and Refunds. Shouldn’t you? This course is designed to teach participants how to create and maintain voluntary changes and refunds using ATPCO’s FareManager Rules product, as well as how to code Category 31 (Voluntary Changes) and Category 33 (Voluntary Refunds).


Personnel responsible for determining reissue and refunds policies and implementing pricing decisions


FareManager 100, 200, and 300


See course rates and cancellation policies


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How to Register
Search for AUTO100 in our Learning Management System. Access to the Learning Management System requires an ATPCO customer login.

If this is your first time using the LMS, you may need to complete a student profile form. LMS accounts are created manually; please allow 1-2 business days for your account to be created.

System requirements
Flash Player 10 or later
MP4 player (Windows Media Player or equivalent)
Internet Explorer 10 or above