Course Descriptions

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GETTING READY FOR FAREMANAGER

Getting Ready for FareManager is designed to prepare you for FareManager 100 by introducing concepts and terms that you will need to know when using ATPCO’s FareManager applications.

This introductory course consists of eight modules and one exam and offers an includes:

  • Introduction to ATPCO
  • ATPCO Life Cycles
  • ATPCO Data Structure
  • Navigating and Accessing FareManager
  • Introduction to Fares and Rules

You will gain an understanding of IATA’s geography, the importance of tariffs, and the role they play in ATPCO’s data structure, the key elements that make up a fare record, and the relationship between Fares and Rules.

Recommended for personnel responsible for implementing pricing decisions and who are new users of ATPCO input systems.

Prerequisite: None


GETTING READY FOR OPTIONAL SERVICES

In Getting Ready for Optional Services, you will be introduced to foundational concepts and terms that you must master before learning Optional Services in ATPCO’s FareManager applications.

Specifically, you will learn:

  • How airline geography is related to the organization of data in ATPCO applications. the hierarchy of geographical groups.
  • The differences among fare class, fare rule, and fare type.
  • Which fare classes belong to a given fare family.
  • How fares are created using discount categories.
  • The purpose of Negotiated Fares (Category 35) and Fare By Rule (Category 25).
  • The definitions of tour code and account code.
  • How to identify the marketing, operating, and validating carrier.

Recommended for personnel responsible for implementing pricing decisions

Prerequisite: None


FAREMANAGER 100
(available in instructor-led and e-learning formats)

Participants in FareManager 100 will acquire the skills to implement a basic pricing decision for international fares.

Participants will learn how to use the FareManager GFS and Market View tools for basic monitoring and analysis of pricing initiatives and to distribute data to pricing systems. Additionally, participants will learn to use the Fares system to view fares, create new fares, and increase or reduce existing fares. They will also learn how to create a Fare Basis Code and determine the correct Fare Type. Viewing maps and restrictions using the FareManager Routings tool is introduced. Finally, participants will learn how to code footnotes to modify a fare's Travel and Sales Restrictions.

Recommended for personnel responsible for implementing pricing decisions and who are new users of ATPCO input systems.

Prerequisite: Getting Ready for FareManager


FAREMANAGER 200
(available in instructor-led and e-learning formats)

FareManager 200 builds on FareManager 100 to teach participants how to implement more complex pricing decisions for fares using add-ons, routings, and fare rules. Participants in FareManager 200 will learn how to create add-ons and define combinability of fares; and create, modify, and discontinue Source and Partial routings. Participants will also learn how to use fare rules to restrict eligibility; day or time; seasonality; and application. Finally, participants will learn how to upload fares from an Excel spreadsheet into the Fare application and download fares and filing data.

Recommended for personnel responsible for implementing pricing decisions.

Prerequisite: FareManager 100


FAREMANAGER 300
(available in instructor-led and e-learning formats)

Building on the knowledge and skills acquired in FareManager 100 and 200, this course will teach participants to use FareManager Rules to create conditions and restrictions on fares for Flight Applications (Category 4), Advance Reservations and Ticketing (Category 5), Surcharges (Category 12), Penalties (Category 16), Ticket Endorsements (Category 18), Discounts (Categories 19-22), and Minimum/Maximum Stay Requirements (Categories 6 and 7). Additionally, Participants will learn how to use General Rules, apply advanced stringing logic concepts, and control the distribution of private data.

Recommended for personnel responsible for implementing pricing decisions.

Prerequisites: FareManager 100 and 200.


FAREMANAGER 400
(available in instructor-led and e-learning formats)

Building on the knowledge and skills acquired in FareManager 100, 200, and 300, this course will teach participants how to use FareManager Rules to create conditions and restrictions on fares for Stopovers, Transfers, Combinations, and Miscellaneous Provisions. Participants will also learn how to use Rules Query, Rules templates, and Database Summary to identify, create, and update fare conditions, including the removal of obsolete Rules restrictions.

Recommended for personnel responsible for implementing pricing decisions.

Prerequisites: FareManager 100, 200, and 300.


OPTIONAL SERVICES AND BAGGAGE (INCLUDES BRANDED FARES)

ATPCO's Optional Services course covers ancillary services, baggage restrictions, and branded fares.

Optional services provide an airline the ability to distinguish itself based on different services it provides and allows for any chanrges associated to the service to be pre-paid in computer reservation systems. Items defined in Optional Services are considered supplementary services that the airline offers to the customer and which the customer may choose to accept. 

In this course, you will learn how to view, search, display and update services for:

  • Baggage rules, including allowances and charges
  • Ancillary service offerings, such as flight-related services like meals and unaccompanied minors
  • Ticket services for lounge access and insurance
  • Merchandise services
  • Automated Reissue and Refund overrides that allow a passenger to prepay for changing a non-changeable ticket.

The Optional Services and Baggage course also covers the Branded Fares product, part of the ATPCO Service Fees portfolio. The automated ATPCO Branded Fares product, part of the ATPCO Service Fees portfolio, allows carriers to organize their fares into commercially recognizable brands, identify the tier (rank) of each brand and identify the distinct service features associated with each. Participants in this course will be able to search, view, create, and modify Branded Fares (Record S8). The Branded Fares solution, when used in conjunction with Optional Services, supports the ability to effectively communicate your service features and fare programs to your customers, ensure consistent results across all distribution and sales channels, and increase your yield and bookings.

Any organization wishing to take advantage of Optional Services to distribute ancillary services should attend this course.

Recommended for personnel responsible for implementing pricing decisions.

Prerequisites: Getting Ready for Optional Services.


CARRIER-IMPOSED (YQ/YR) FEES AND TICKETING FEES

This course facilitates participants in remotely entering Carrier-Imposed (YQ/YR) Fees and Ticketing Fees data. These new records will automate the data collection, distribution, and pricing of fuel, carrier-imposed miscellaneous, and ticketing fees. After attending this course, participants will

  • Identify the purpose, benefits, assumption, data security, and subscriptions processing of the Carrier-Imposed (YQ/YR) Fees and Ticketing Fees records
  • Identify the difference between a surcharge in Category 12 and a service fee
  • Access and update the Services records in FareManager
  • Identify the values and fields on the various Services screens
  • Identify the purpose of and how to view the Concurring Screen and Carrier Application table for Carrier-Imposed (YQ/YR) Fees
  • Identify and apply the coding conventions that have been approved by the Service Fees Working Group

Recommended for personnel responsible for implementing pricing decisions.

Prerequisite: None


CODING RESERVATION BOOKING DESIGNATORS
(available in instructor-led and e-learning formats)

IATA has endorsed ATPCO as the single source provider of RBD data in the airline industry. This course will give participants the skills necessary to distribute their Reservation Booking Designators (RBDs) using ATPCO's FareManager Rules product. Participants will learn to perform the following tasks in the online FareManager Rules product:

  • Identify booking code exceptions
  • Determine default booking codes
  • Determine processing methods for nonconcurring carriers
  • Identify the preferred method of instructing RBDs
  • View RBDs online in the Government Filing System
  • Use the RBD search tool
  • Make updates to RBD Chart 1 and Chart 2, including new data and maintenance of existing data

Recommended for personnel responsible for revenue management and implementing pricing decisions

Prerequisites: FareManager 100 and 200


AUTOMATE YOUR VOLUNTARY CHANGES AND REFUNDS (CATEGORIES 31 AND 33)

Considering that up to 15% of all tickets are reissued worldwide, it is critical to make the reissues and refunds process as efficient as possible. Learn how automating your reissues and refunds will help you cut processing time from more than 40 minutes to 2 minutes and save up to 40 euros per transaction. More than 55% of the world’s commercial traffic is taking advantage of Automated Reissues and Refunds. Shouldn’t you? This course is designed to teach participants how to create and maintain voluntary changes and refunds using ATPCO’s FareManager Rules product, as well as how to code Category 31 (Voluntary Changes) and Category 33 (Voluntary Refunds).

Recommended for personnel responsible for determining reissue and refunds policies and implementing pricing decisions.

Prerequisites: FareManager 100, 200, and 300


CREATING NEGOTIATED FARES/FARE BY RULE

This class will teach participants how to code Negotiated Fares contracts. Participants will learn how to read and interpret ATPCO input screens in order to audit and monitor for accuracy. The course will focus on teaching Categories 25 and 35, including how to input ZED (zonal employee discount) fares. We anticipate that participants will be able to return to their offices and code their own Negotiated Fares contracts.

Recommended for personnel responsible for implementing Negotiated Contracts and Fare By Rule pricing decisions.

Prerequisites: FareManager 100 and 200.