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Industry event

IATA's Passenger Standards Conference and Modern Airline Retailing Education Session

08 November 2023
09 November 2023
Geneva, Switzerland

Passenger Standards Conference
From 1 November 2018, the activities of the Passenger Services Conference and the Passenger Tariff Conference were combined into a single structure, the Passenger Standards Conference, which fulfills the function of both. This Conference is responsible for a large body of today’s passenger services standards including passenger and baggage handling, documentation, procedures, rules and regulations, reservations, ticketing, schedules, distribution, payment, and automation standards; as well as fare construction rules and pricing automation together with more general standards such as coding and scheduling. The Passenger Standards Conference is governed by Resolution 009.

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Modern Airline Retailing Education Session
Today, customers want personalization, efficiency, and seamless experience on any channel. Modern Retailing, supported by the implementation of NDC and related standards, can achieve this and move airline distribution away from legacy artifacts and into the future. The journey is well underway, but there is more to be achieved.

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david smith headshot

David Smith

Head, Standards & Industry Governance

David Smith, Head of Industry Standards, has 30 years of experience working in the airline industry in the travel distribution ecosystem. Within 10 years at a major European airline, and 20 years at ATPCO, he has experience in finance, business process re-engineering, program management, commercial negotiation, data distribution, and standards creation and management. He is also a board member of the US-based Society for Standards Professionals.

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