Airlines, sales channels, and tech innovators collaborated on new ways to get travelers in the skies. We’ve collected all their insights into free resources for you.
To reassure flight shoppers everywhere, organizations need new strategies for agile innovation, creating relevant offers, and driving demand. Pick up some actionable insights on how to pivot for future recovery from our recent open industry summit.
Get examples of how industry organizations use agile approaches to prioritize innovation over cost cutting for the new reality.
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Discover different approaches to personalization, attribute-based search, and more to help you increase traveler confidence.
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Gain a clear understanding on how current industry trends can help you attune offers to flight shoppers’ needs with better products.
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Travelers don't want the cheapest product. They want to buy the best product and that best product will vary. We need to continue to invest in personalization.
Phil Donathy, Skyscanner
Flexibility is the biggest point of concern and consideration for our customer. That is a stellar difference from the past focus on price.
Linda Abraham, Hopper
We're looking at this as an opportunity to accelerate some of the transformation that has been much needed and delayed by the old business as usual mindset. We're really thinking about cross-functional collaboration.
Manish Raniga, South African Airways
There are two things that get people interested in travel right now: safety and price.
Eric Hall, Southwest Airlines
From our recent research, 9 out of 10 travelers said they are looking specifically for information on how the plane is cleaned and how often it's cleaned.
Janet Hsiao, Expedia
Everything is up for reconsideration and restrategizing. This is the year of reset.
Tim Lee, Singapore Airlines
The world is slowing down and becoming a lower-risk laboratory, so we can test and accelerate all the things that we have been wanting and waited to do in the last years.
Rosario Phillips, LATAM
Your voice is your superpower
When we can collaborate on industry problems, we recognize short and long-term opportunities. Then we can advance flight shopping and accelerate industry recovery. We can welcome travelers back to the skies. And emerge from the clouds, stronger.
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Insights to help drive change
In this library of resources, you'll find actionable insights in key takeaways, industry voices videos, and on-demand sessions, all filterable by theme and content type.
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